Effective Date: January 26, 2026

This Privacy Policy describes how SIP VoIP LLC (“SIP VoIP”, “Company”, “we”, “us”) collects, uses, and shares information when you visit our website, communicate with us, or interact with our wholesale telecommunications services.

This policy applies primarily to business-to-business (B2B) interactions with customers, suppliers, and partners.

1. Information We Collect

We may collect the following categories of information.

Contact Information

Information voluntarily provided when contacting us or submitting forms, including:

• name
• company name
• email address
• phone number

Business and Account Information

Information required to establish and maintain business relationships, including:

• billing contacts
• technical contacts
• network operations contacts

Website and Technical Information

When you visit our website, certain technical information may be automatically collected, such as:

• IP address
• browser type
• device information
• pages visited
• referral sources

This information may be collected through cookies or similar technologies.

Telecommunications Operational Data

Telecommunications networks generate signaling and routing information during normal operation. This may include:

• caller identification numbers
• destination numbers
• call timestamps and duration
• routing and signaling metadata
• billing and operational records

This data may be processed by internal systems or service providers for purposes including network operation, billing, fraud detection, security, and service quality monitoring.

SIP VoIP does not monitor, access, or record the content of voice communications transmitted through its network.

Communications and Support Data

Information contained in communications with SIP VoIP, including emails, support requests, or business correspondence.

2. How We Use Information

SIP VoIP may use collected information for legitimate business purposes including:

• responding to inquiries and service requests
• establishing and maintaining business relationships
• providing telecommunications routing and network services
• providing technical support
• maintaining network security and preventing fraud
• monitoring network performance and operations
• complying with legal or regulatory obligations
• enforcing agreements and company policies

Information is processed in accordance with applicable telecommunications and data protection laws.

3. Third-Party Infrastructure and Systems

SIP VoIP operates its services using a combination of internal systems and third-party infrastructure providers. These may include:

• hosting providers
• telecommunications carriers
• software platforms and softswitch systems
• fraud monitoring and security systems
• customer relationship management (CRM) platforms
• support and ticketing systems

Certain information may be processed through these systems as part of normal service delivery, network operations, fraud prevention, billing, or business administration.

While SIP VoIP selects service providers that are appropriate for business operations, SIP VoIP does not control and is not responsible for the independent practices, security measures, availability, or policies of third-party infrastructure providers or telecommunications carriers.

4. Information Sharing

SIP VoIP may share information in the following circumstances.

Service Providers

With vendors or service providers who assist in operating our services, subject to appropriate confidentiality obligations.

Network and Carrier Partners

With upstream telecommunications carriers or network partners when necessary to route telecommunications traffic and maintain service operations.

Legal and Regulatory Requirements

When required to comply with applicable laws, legal processes, court orders, or lawful requests from authorities.

Business Transactions

In connection with a merger, acquisition, financing, restructuring, or sale of company assets.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to:

• enable basic website functionality
• remember preferences
• analyze website usage and performance

Users may manage cookies through their browser settings.

Third-party tools used for analytics or website services may collect information according to their own policies.

6. Data Retention

SIP VoIP retains information only for as long as reasonably necessary to:

• provide services
• maintain business relationships
• comply with legal and regulatory obligations
• resolve disputes
• enforce agreements and policies

Retention periods may vary depending on the nature of the information and operational requirements.

7. Data Security

SIP VoIP implements reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, or misuse.

However, telecommunications services and internet infrastructure depend on multiple independent networks and systems. SIP VoIP cannot guarantee the security, availability, or reliability of systems operated by third-party infrastructure providers or telecommunications carriers.

8. Limitation of Responsibility

SIP VoIP provides wholesale telecommunications transport and routing services and does not originate end-user communications.

Customers and interconnection partners are solely responsible for the legality, authorization, and compliance of telecommunications traffic transmitted through their accounts or connections.

Nothing in this Privacy Policy creates liability for SIP VoIP regarding customer traffic, third-party systems, or telecommunications networks outside of its direct control.

9. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Email: info@sipvoip.cc

Mail:
SIP VoIP LLC
200 Continental Drive, Suite 401
Newark, DE 19713
United States

10. Changes to This Policy

SIP VoIP may update this Privacy Policy from time to time.

The effective date at the top of this page reflects the most recent revision. Continued use of our website or services after updates constitutes acceptance of the updated policy.